Terms of service

1. Object of the online contract

- "Supplier": HELO4 R.D.S., with registered office in Italy, Rome, via di Casal Bertone 185, VAT Number 15690101009, makes available to all users the possibility to purchase their products through the internet through the website helo4.com of which it is the sole and exclusive owner. 

- "Customer": a person who buys products offered for sale online from the Supplier as a consumer (a natural person acting for purposes unrelated to his business, entrepreneurial or professional activity - art. 3 of the Consumer Code - Legislative Decree 206/05) or for purposes related to his commercial, entrepreneurial or professional activity. 

- "Conditions of sale": these Conditions of sale are applied by the Supplier only in the relationship with the Customer who buys online. 

In case of variations of the Conditions, the Conditions published at the time the Customer sends the order will be applied to the purchase order. 

The Customer is required to carefully read these Conditions which have been made available to him/her on helo4.com, in order to allow their storage and reproduction.

The Conditions of Sale are governed by the Italian law in force applicable to sales and, where applicable, by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments), section II, Distance Contracts (Articles 50 - 67) and the rules on electronic commerce (Legislative Decree no. 70/2003). 

2. Placing an Order

2.1 The products and their prices on the helo4.com website constitute an offer to the public in accordance with the terms set out in these Terms of Sale and the website itself. The conditions of this offer apply exclusively to purchases made on the site. The purchase contracts stipulated on the site are concluded with HELO4 R.D.S. (Supplier). 

2.2 It is possible to place an order by filling in the order form available on the helo4.com website. By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale. 

2.3 The order procedure shall be deemed concluded upon receipt of the order by the Supplier. In this case the Supplier will acknowledge receipt of the order by sending an order confirmation notice to the e-mail address provided by the Customer. Such confirmation shall summarize the items chosen, the relative prices (including delivery costs), the delivery address, the order number and any other conditions applicable to the order. The Customer undertakes to verify the correctness of the data and to communicate any corrections to the Supplier immediately. Possible additional costs caused by errors in the data not reported in time, will be borne by the Customer. 

2.4 The Supplier issues an invoice/receipt of the purchased products, sending it by e-mail or mail to the Customer. For the issuance of the invoice, the information provided by the Customer will be considered as the authentic one. No variation of the data will be possible after the issue of the invoice. 

2.5 It is possible that occasional total or partial unavailability of the products offered for sale may occur. In this case, the Supplier will promptly inform the Customer.

3. Sale prices

The prices of the products on sale are indicated in Euro. HELO4 R.D.S. adheres to the flat-rate tax regime, it is not subject to the application of VAT to the Customer. The Customer will therefore not be able to deduct VAT.

To the products is applied the price shown on the site at the time of conclusion of the order.

4. Methods of payment

4.1 Payment must be made online by credit card or other payment methods made available on the site and indicated at the foot of the page.

4.2 Simultaneously with the communication of the order confirmation, the amount corresponding to the purchased products will be debited to the Customer who authorizes the Supplier to credit to his account the total amount shown as the cost of the purchase made on-line. The whole procedure is done through a protected connection directly connected to the Institute that provides the payment service chosen by the Customer, which the Supplier cannot access. 

4.3 The Supplier is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards and other means of payment, when paying for the products purchased. The Supplier, in fact, at no time during the purchase procedure is able to know the details of the Customer's credit card that will be transmitted directly to the Institute managing the service; likewise the Supplier is not able to check the correct and lawful origin of the credit card used by the Customer.

5. Delivery method

5.1 The Supplier guarantees the delivery of the products purchased in Italy and abroad. 

5.2 When the order is placed, the estimated delivery date will be indicated (in any case within 30 days from the conclusion of the contract). 

The Supplier, in any case, does not assume any responsibility for inefficiencies due to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to implement in the agreed time of delivery. 

5.3 The shipments cannot be delivered to boxes or postal codes. the shipments will be delivered to the address indicated by the Customer, but not necessarily in the hands of the latter.

5.4 The forwarder will be able to inform the consignee of a shipment in arrival or of a missed delivery. Alternative delivery options may be made available to the consignee, such as delivery on a different day, delivery in front of your home, to another address or at a Service Point or a third party. In case there are impediments to the delivery of the shipment, the Customer must provide written instructions to define the handling of the goods and in particular, must indicate whether: (a) provide for a further delivery attempt, (b) return the shipment to the sender, (c) send the shipment / merchandise to a new address. All costs will be charged to the Customer. In case the Customer does not provide the indicated instructions within 14 (fourteen) calendar days, the goods will be returned to the Supplier. In this case the transport costs will not be refunded to the Customer.

5.5 Delivery costs are to be borne by the Customer and adequately highlighted in the order. 

5.6 Unless expressly provided otherwise by the Customer, the Supplier reserves the right to process the order also through partial deliveries. 

5.7 At the time of delivery of the products, the Customer is obliged to check that the packaging is intact, not damaged, not wet or otherwise altered, even in the closing materials. 

In case of evident damages to the packaging and/or to the product, the Customer can refuse the delivery and in this case the products will be returned to the Supplier without any charge to the Customer. 

Once signed the delivery document, the Customer will not be able to oppose any dispute about the external characteristics of the delivered products.

6. Communications 

Any communication may be addressed to the Supplier at the following addresses: 


Via di Casal Bertone 185 

00159 Roma (RM)



Phone: +39 0697613215, +39 3755572708

7. Applicable Law and Jurisdiction 

These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and/or resulting from them shall be settled exclusively by the Italian courts. 

In particular, if the Customer qualifies as a consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same according to applicable law or, at the choice of the consumer in case of action taken by the consumer, by the Court of Rome. 

If the Customer acts instead in the exercise of his business, commercial, artisan or professional activity, the parties by mutual consent establish the exclusive jurisdiction of the Court of Rome.