Personal data we collect
Data provided by the user
When you make a purchase or attempt to make a purchase, we collect personal data as part of the order information.
This data includes:
Account information such as name, email address and password
Payment information such as billing address, telephone number, credit card, debit card or other payment method
Device and Usage Data
When you visit a HELO4 R.D.S. website, we automatically collect and store information about your visit using file browser cookies that are sent by us to your computer or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The help function on most browsers will provide information on how to accept cookies, disable cookies or notify you when you receive a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them enabled.
We also process information when you use our services and products. This information may include:
Individual products displayed
Terms or web searches that led you to the site
Data we collect from third parties
We may receive your personal data from third parties such as companies that sign up for HELO4 R.D.S. services, partners and other sources. This information is not collected by us but by a third party and is subject to the separate privacy and data collection policies of the relevant third party. We have no control or input over how your personal data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions, please contact the relevant third party first for more information on your personal data. If the third party does not respond to your rights, you can contact the data protection officer at HELO4 R.D.S. contact details below and we can help you.
Our websites and services may contain links to other websites, applications and services operated by third parties. The information practices of those other services, or the social media networks that host our branded social media pages, are governed by the privacy policies of third parties, which you should review to better understand the privacy practices of such third parties.
Purpose and legal basis of the processing of personal data
We collect and use personal data about you with your consent to provide, maintain and develop our products and services and understand how to improve them. These purposes include: To provide your product or service, To fulfill orders, including electronic and non-electronic shipments, Build a safe and secure environment, To verify or authenticate your identity; and Investigate and prevent security incidents such as breaches, attacks and hacks. Provide, develop and improve our products and services. Provide, maintain, debug and improve our products and services. Allow you to access HELO4 R.D.S. services and create accounts. Provide technical and customer support. Organize and distribute advertising and marketing, To send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held or hosted by us on our behalf; and Organize events or register attendees and schedule meetings for events. Where we process your personal data to provide a product or service, we do so because it is necessary to fulfill contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business from, for example, fraud. Consent will be required to start services with you. A new consent will be required in case of changes to the type of data collected. Under our agreement, if you do not provide consent, some services may not be available to you.
Sharing and disclosure
We will share your personal data with third parties only in the ways indicated in this Notice or indicated at the time of the collection of personal data. Our online store is powered by Shopify. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy . We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
We may also use your personal information to provide you with targeted marketing through advertisements or communications such as newsletters. For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative "NAI" at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . You can deactivate targeted advertising by following the instructions in the links below: FACEBOOK - https://www.facebook.com/settings/tabads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads . Furthermore, you can deactivate some of these services by visiting the Digital Advertising Alliance deactivation portal at: http://optout.aboutads.info/info/
We may use or disclose your personal data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with legal proceedings, to prevent death or injury or to protect our rights or property. Where possible and practical, we will notify you in advance of such disclosure.
Service Providers and Other Third Parties
We may use a third party service provider, independent contractor, agency or consultant to provide and help us improve our products and services. Service providers may be located within or outside the EEA. We may share your personal data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others, but only to maintain and improve our products and services. For more information about the recipients of your personal data, please contact us using the information in the Contact Us section below.
Conservation & cancellation
We will only retain your personal data for as long as is necessary for the purpose for which such data was collected and to the extent required by applicable law. When we no longer need the personal data, we will remove it from our systems and / or take steps to anonymize it.
We will not knowingly collect personal data from children under the age of 16.
Your rights regarding your personal data
Depending on your geographic location and citizenship, your rights are subject to local data privacy regulations. These rights may include:
Right of access (article 15 GDPR, CCPA)
You have the right to request a copy of the personal data we are processing about you.
Right of rectification (article 16 of the GDPR)
You have the right to have incomplete or inaccurate personal data that we process about you rectified.
Right to be forgotten right to cancellation (Article 17 of the GDPR, CCPA)
You have the right to request the deletion of the personal data we process about you, except that we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.
Right to limitation of processing (Article 18 of the GDPR)
You have the right to restrict our processing of your personal data where you believe that such data is inaccurate; our processing is illegal; or if we no longer need to process such data for a particular purpose unless we are able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Right to portability (article 20 of the GDPR)
You have the right to obtain the personal data we hold about you, in a structured electronic format, and to transmit that data to another data controller, where it is a personal data you have provided to us and b if we are processing this data on the basis of your consent or to perform a contract with you or the third party who subscribes to HELO4 R.D.S. Services.
Right to object to (article 21 of the GDPR)
Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will honor your request unless we have compelling legitimate grounds for processing that override your interests and rights, or if we need to continue processing the data for the establishment, exercise or defense of a legal claim.
Right not to be discriminated against (CCPA)
You have the right not to be denied service or to have an altered experience based on the performance of any of your CCPA rights.
Withdrawal of consent
If you have consented to the processing of your personal data, you have the right to withdraw your consent at any time, free of charge, for example when you wish to unsubscribe from the marketing messages you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.
How to exercise your rights
You can make a request to exercise any of these rights in relation to your personal data by submitting a request by contacting us below.
For your privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
If you have a complaint about this policy or about any element of your personal information that we hold, please contact us using the e-mail address below. If you are not satisfied, you have the right to lodge a complaint with the local data protection authority.
If you are a resident of the EEA, please visit this website http://ec.europa.eu/newsroom/article29/document.cfmactiondisplay&doc_id50061 for a list of local data protection authorities.
Make a privacy request
To request a copy of your information, unsubscribe from our mailing list, request the deletion of your data, or ask a question about your data privacy, please contact us at